Common questions about the HELUKABEL Online Shop

Click here for the HELUKABEL Online Shop documentation.

CUSTOMER ACCOUNT

Does my company need a customer account to order in the Online Shop?

Ordering is only possible as a registered user. Creating a customer account is free of charge and is done by submitting the registration form.
In addition to being able to order, a customer account offers further advantages such as displaying stock and saving one or more shopping carts as well as shopping lists.

How do I create a customer account?

To create a customer account in the Online Shop, click on the "Request Login" button in the header of the Online Shop. Click "Request Login", and submit the completed registration form. Activating the customer account may take a few working hours.

As soon as the registration process is completed, you will receive an email from us asking you to create your personal password.

Can multiple users be added to a customer account?

Multiple users can register per company. Please send a separate registration form for each user.
Alternatively, customers who want to access with a generic email can register with an email address such as purchasing@, orders@, etc.

How do I log in to the Online Shop?

To log in to the OnlineShop, click on the "Login" button in the header of the Online Shop. This will take you directly to the login page. Once you have successfully entered your login credentials, you are logged into the HELUKABEL Online Shop with your customer account.

How can I change or reset the password of my customer account?

Change password:
When logged in, you can change your password via the user icon under "Profile".

Forgotten password:
You can request a new password via the following link: change password
Alternatively, you can click on "Forgot Password" on the login page and request a new password there. You will then receive an email to reset your password. Please note that this only works with an active shop account.

How can I change my customer account data?

The delivery address and email for sending order confirmations can be changed via the profile icon under profile and addresses. To change other personal data, such as telephone number, billing address, etc., please contact your responsible salesperson.

SHIPPING & DELIVERY

How long is the delivery time?

Please refer to your order confirmation for the delivery time. All information on the delivery date is approximate.

What are the shipping costs?

From a net order value of $5,000 (without shipping costs) we deliver within the United States "Freight Allowed”, without unloading, excluding packaging. Even freight collect shipments are made without unloading.

Can I have orders delivered abroad?

Delivery is made to addresses within the United States that have been or can be created in your customer account. To create a new delivery address, click on the user icon, "Addresses" and "Add New Delivery Address”.

ORDER

Where can I view my orders in the Online Shop?

To do this, log in to your account in the Online Shop. You can view your current and previous orders from the Online Shop by clicking on the user icon and the menu item "Order History".

Can I change my order at a later date?

It is not possible to change orders after they have been placed in the Online Shop. Please contact your responsible salesperson.

Can I cancel my order?

An order cannot be canceled by the customer in the Online Shop. If an order needs to be canceled, please contact your responsible salesperson.

How can I view my order history?

Via the user icon under the menu item "Order History", you can view the status of the order in the column "Order Status".

Can I save a shopping cart?

Shopping carts remain saved for registered users. Simply create a free customer account in the Online Shop.

Can I save several shopping carts?

You can save several shopping carts in the HELUKABEL Online Shop, order them separately and have them delivered to different addresses.

How can I order individual lengths?

You can enter your desired length in the "Length / Amount field" on the product or article detail page. Please note that additional cutting costs will be charged for customized lengths.

PAYMENT

What payment methods are available in the Online Shop?

After completing your order, you will be redirected to Stripe. The following payment methods are available via our payment provider "Stripe".

·        Credit card or debit card

·        Bank transfer

·        Amazon Pay, Apple Pay, Google Pay

Can I place my order "on an invoice"?

Payment via "invoice" is only available to existing customers after an appropriate credit check. New customers can only pay in advance. If you would like to be set up on terms after your first order, please contact your responsible salesperson. 

PRICES & SURCHARGES

What is the minimum order value?

The minimum order value is $100, based on the net price. For orders below the minimum order value, a surcharge of $10 will be added.

How much is the cutting service?

In the HELUKABEL Online Shop, you can order cables to your desired length. For customized lengths, we charge a fee per cut of

·        $25 for lengths under 328 feet

These charges do not apply if standard lengths or stocked lengths are ordered.

What is included in the Online Shop prices?

The Online Shop prices are EX WORKS net prices, without surcharges.

All information is without guarantee. Errors and omissions excepted.